Salesforce & AI consulting for healthcare
Xenai Digital works with APAC health systems, health insurers, pharma and digital-health organisations on Salesforce Health Cloud, Agentforce and AI that is safe to use on clinical and consumer journeys. Led by Robin Leonard.
Healthcare is where AI governance stops being a slide and starts having patient consequences. Xenai works with health systems, private hospital groups, health insurers, pharma and digital-health companies on Salesforce Health Cloud implementations, HL7 / FHIR integration patterns, consent and privacy models, and AI use cases that respect the My Health Records Act, state health privacy laws, and the emerging APAC regulatory picture on clinical AI.
What good looks like in healthcare
The outcomes Xenai engagements are built around
- A Health Cloud data model integrated cleanly with your clinical systems
- Responsible AI use cases with consent and safety by design
- Agentforce in the right places — service, admin, not clinical advice
Anchored to the regulators that matter
Healthcare enterprises Xenai works with across
How Xenai helps healthcare organisations get value from Salesforce
Six productised engagements that cover the full life cycle — from healthcheck, through strategy, to ongoing product ownership. Every one is delivered by Xenai Digital with Robin Leonard as senior consultant on enterprise engagements.
Salesforce Healthcheck
A structured audit of your Salesforce investment with an actionable improvement roadmap — tuned to healthcare constraints.
Focus: Health Cloud data model, HL7 / FHIR integration, consent, and safe boundaries between service and clinical use cases.
Learn moreSalesforce Strategy & Roadmap
A multi-year Salesforce transformation strategy — aligned to business outcomes, licensing reality and internal capability.
Built for health organisations where privacy, safety and clinical-system integration are non-negotiable.
Learn moreSalesforce AI Strategy & Roadmap
An AI strategy purpose-built for Salesforce — Einstein, Agentforce and custom agents — sequenced against real business value.
AI strategy that keeps Agentforce in service and admin — not clinical decisioning — with consent and safety by design.
Learn moreFractional Salesforce Product Owner
Part-time senior Salesforce product ownership for complex programs. Keeps delivery honest, scope tight and stakeholders aligned.
Senior product ownership that can hold the line between clinical, technology and privacy stakeholders.
Learn moreSalesforce Licence Review & Advice
Independent analysis of your Salesforce licence estate to cut waste and line up commercial terms before your next renewal.
Health Cloud, Data 360 and Agentforce licensing modelled against realistic clinical and consumer volumes.
Learn moreAgentforce, Einstein and enterprise AI — done properly for healthcare
AI delivery that won’t get tripped up by your CISO, your Legal team or your board. Xenai’s AI practice covers diagnosis, strategy, governance and delivery — with the AI Trust & Safety foundation aligned to NIST AI RMF and ISO/IEC 42001.
AI Maturity Assessment
A board-ready diagnostic of your organisation's AI use, spend, risk and opportunity. Self-funding in most engagements.
Learn moreAI Strategy & Roadmap
A 12–24 month AI strategy your board can actually fund, with governance, capability and delivery phased in sensible chunks.
Learn moreAI Trust & Safety Foundation
End-to-end AI governance anchored to NIST AI RMF and ISO/IEC 42001 — built for regulated industries and audit scrutiny.
Learn moreAI Use-Case Delivery (Pilot)
One flagship AI use case, delivered from design to production pilot with measured outcomes. Built to scale if the numbers land.
Learn moreFractional AI Leadership (CAIO-as-a-Service)
A Chief AI Officer for 2–3 days a week — accountable for strategy, governance and delivery outcomes across your organisation.
Learn moreAI Adoption & Enablement Programme
Replace shadow-tool use with sanctioned, high-performing AI adoption. Change, enablement and measurement, not just rollout.
Learn moreFree tools healthcare teams actually use
Three fast, practical diagnostics you can run yourself — no sales call required. Every one is built on the same frameworks Xenai uses in paid engagements.
Salesforce ROI Calculator
Model the financial case for a Salesforce investment in healthcare — CAC, CLV and breach-liability levers in one view.
Open the toolAgentforce Readiness Assessment
Know in 5 minutes whether your Salesforce org is ready for Agentforce — and what needs to be true before you start.
Open the toolAI Maturity Assessment
A quick, board-useful read on where your organisation actually sits on AI maturity — no sales call required.
Open the toolWhat people Robin has worked with say
Real recommendations from Robin’s LinkedIn profile — no fabricated testimonials, no stock headshots.
“Rare strength in communicating across the C-Suite”
“Robin was one of the first startups that I invested in. He first came to me with a couple of clients and a vision of where social media was going. Robin's skills and background fit perfectly between marketing, technology and customer service. This giving their digital agency a rare strength in being able to communicate across the C-Suite. Robin is a great guy to work with, passionate about technology and is a great leader to his team.”
“Right up there with the very best of them”
“I have worked with a great many accomplished professionals in my years in the Salesforce ecosystem, and I would have to say that Robin sits right up there with the very best of them. He is smart, affable, inventive, and creative. Honestly, whenever I have the opportunity to spend time with Robin and discuss all things, technology, business, and life, I grab that opportunity with both hands. I cannot recommend Robin highly enough to any organisation who wants to excel in the area of business technology.”
Xenai Digital also works with
And in every major APAC market
Salesforce & AI for healthcare — FAQ
Straight answers to the questions healthcare leaders actually ask before scoping an engagement.
- Would you deploy Agentforce for clinical advice?
- No. Xenai deliberately scopes Agentforce to service, triage and administrative use cases — not clinical decisioning. Clinical AI is a different regulatory regime (e.g. TGA software-as-medical-device) that needs dedicated controls.
- Do you integrate Health Cloud with existing EMR / clinical systems via HL7 / FHIR?
- Yes. Xenai works with FHIR-based integration patterns into EMR, PAS and care-coordination systems, respecting master-system-of-record boundaries and local clinical data governance.
- How do you approach consent and privacy in a health Salesforce build?
- Consent is a first-class data model element — scope of use, channel, duration, revocation — not a checkbox on a form. Designs align to My Health Records Act, state health privacy (HRIPA, HPP) and ISO/IEC 42001 for any AI-touched flow.
Last updated: 21 April 2026
Bring a real healthcare problem. We’ll come back with a scoped plan.
Tell us about your organisation, the outcome you’re chasing, and where you’re stuck. Xenai Digital will come back with a short, written, scoped proposal — no high-pressure discovery call required.
Services are delivered by Xenai Digital. Robin Leonard operates as Partner at Xenai Digital.