Salesforce & AI consulting for healthcare
Xenai Digital works with APAC health systems, health insurers, pharma and digital-health organisations on Salesforce Health Cloud, Agentforce and AI that is safe to use on clinical and consumer journeys. Led by Robin Leonard.
Healthcare is where AI governance stops being a slide and starts having patient consequences. Xenai works with health systems, private hospital groups, health insurers, pharma and digital-health companies on Salesforce Health Cloud implementations, HL7 / FHIR integration patterns, consent and privacy models, and AI use cases that respect the My Health Records Act, state health privacy laws, and the emerging APAC regulatory picture on clinical AI.
How Xenai helps healthcare organisations get value from Salesforce
The same productised engagements we run across APAC — re-framed for the data model, constraints and regulators of healthcare. Delivered by Xenai Digital with Robin Leonard as senior consultant.
Salesforce Healthcheck
A structured audit of your Salesforce investment with an actionable improvement roadmap — tuned to healthcare constraints.
Focus: Health Cloud data model, HL7 / FHIR integration, consent, and safe boundaries between service and clinical use cases.
Salesforce Strategy & Roadmap
A multi-year Salesforce transformation strategy — aligned to business outcomes, licensing reality and internal capability.
Built for health organisations where privacy, safety and clinical-system integration are non-negotiable.
Salesforce AI Strategy & Roadmap
An AI strategy purpose-built for Salesforce — Einstein, Agentforce and custom agents — sequenced against real business value.
AI strategy that keeps Agentforce in service and admin — not clinical decisioning — with consent and safety by design.
Fractional Salesforce Product Owner
Part-time senior Salesforce product ownership for complex programmes. Keeps delivery honest, scope tight and stakeholders aligned.
Senior product ownership that can hold the line between clinical, technology and privacy stakeholders.
Salesforce Licence Review & Advice
Independent analysis of your Salesforce licence estate to cut waste and line up commercial terms before your next renewal.
Health Cloud, Data 360 and Agentforce licensing modelled against realistic clinical and consumer volumes.
Agentforce, Einstein and enterprise AI — done properly
AI delivery that won’t get tripped up by your CISO, your Legal team or your board. Diagnosis, strategy, governance and delivery — with the AI Trust & Safety foundation aligned to NIST AI RMF and ISO/IEC 42001.
AI Maturity Assessment
A board-ready diagnostic of your organisation's AI use, spend, risk and opportunity. Self-funding in most engagements.
AI Strategy & Roadmap
A 12–24 month AI strategy your board can actually fund, with governance, capability and delivery phased in sensible chunks.
AI Trust & Safety Foundation
End-to-end AI governance anchored to NIST AI RMF and ISO/IEC 42001 — built for regulated industries and audit scrutiny.
AI Use-Case Delivery (Pilot)
One flagship AI use case, delivered from design to production pilot with measured outcomes. Built to scale if the numbers land.
Fractional AI Leadership (CAIO-as-a-Service)
A Chief AI Officer for one day a week — accountable for strategy, governance and delivery outcomes across your organisation.
AI Adoption & Enablement Programme
Replace shadow-tool use with sanctioned, high-performing AI adoption. Change, enablement and measurement, not just rollout.
Free tools healthcare teams actually use
All tools →Fast, practical diagnostics you can run yourself — no sales call required. Every one is built on the same frameworks Xenai uses in paid engagements.
Salesforce ROI Calculator
Model the financial case for a Salesforce investment in healthcare — payback, 3-year NPV and ROI in one view.
Agentforce Readiness Assessment
Know in 5 minutes whether your Salesforce org is ready for Agentforce — and what needs to be true before you start.
AI Maturity Assessment
A quick, board-useful read on where your organisation actually sits on AI maturity — no sales call required.
What people Robin has worked with say
All recommendations →“Rare strength in communicating across the C-Suite”
Robin was one of the first startups that I invested in. He first came to me with a couple of clients and a vision of where social media was going. Robin's skills and background fit perfectly between marketing, technology and customer service. This giving their digital agency a rare strength in being able to communicate across the C-Suite. Robin is a great guy to work with, passionate about technology and is a great leader to his team.
Partner @ Future Now Capital | Investor & Mentor
“Right up there with the very best of them”
I have worked with a great many accomplished professionals in my years in the Salesforce ecosystem, and I would have to say that Robin sits right up there with the very best of them. He is smart, affable, inventive, and creative. Honestly, whenever I have the opportunity to spend time with Robin and discuss all things technology, business, and life, I grab that opportunity with both hands. I cannot recommend Robin highly enough to any organisation who wants to excel in the area of business technology.
Salesforce ecosystem leader
Salesforce & AI for healthcare — FAQ
Straight answers to the questions healthcare leaders actually ask before scoping an engagement.
Would you deploy Agentforce for clinical advice?
No. Xenai deliberately scopes Agentforce to service, triage and administrative use cases — not clinical decisioning. Clinical AI is a different regulatory regime (e.g. TGA software-as-medical-device) that needs dedicated controls.
Do you integrate Health Cloud with existing EMR / clinical systems via HL7 / FHIR?
Yes. Xenai works with FHIR-based integration patterns into EMR, PAS and care-coordination systems, respecting master-system-of-record boundaries and local clinical data governance.
How do you approach consent and privacy in a health Salesforce build?
Consent is a first-class data model element — scope of use, channel, duration, revocation — not a checkbox on a form. Designs align to My Health Records Act, state health privacy (HRIPA, HPP) and ISO/IEC 42001 for any AI-touched flow.
Last updated: 13 June 2026
Bring a real healthcare problem. We’ll come back with a scoped plan.
Tell us about your organisation, the outcome you’re chasing, and where you’re stuck. Xenai Digital will come back with a short, written, scoped proposal — no high-pressure discovery call.
Services are delivered by Xenai Digital. Robin Leonard operates as Partner at Xenai Digital.